Below are our most common FAQs related to our contents restoration services

We strive to respond to all inquiries within 60 minutes. In most cases, we can begin the contents pack-out and textile assessment within 48 hours of your call, depending on the extent of the damage and your location. Our rapid response minimizes the risk of permanent damage caused by soot, mold, or prolonged exposure to moisture.

CRDN Team Crouch proudly offers textile restoration services across:

  • Texas: Houston, Galveston, Longview, Lufkin, Tyler, Shreveport
  • Louisiana: Shreveport
  • Tennessee: Memphis
  • Mississippi: Jackson
  • Arkansas: Little Rock, Mt. Home

 We’re continually expanding our coverage, so if you’re near these areas and need help, don’t hesitate to reach out!

Yes. Our technicians are IICRC-certified (Institute of Inspection Cleaning and Restoration Certification) and undergo ongoing training in textile-specific restoration methods. Whether handling heirloom quilts or smoke-damaged leather coats, our professionals apply industry-leading techniques with precision and care.

We restore a wide variety of textiles, including:

  • Clothing (daily wear, formalwear, uniforms, etc.)
  • Leather and suede garments
  • Designer handbags and luggage
  • Upholstery, drapery, and curtains
  • Shoes and boots
  • Antique and heirloom fabrics
  • Specialty items such as taxidermy mounts

We also perform textile odor removal, soot stain removal, and mold remediation.
 

Our goal is full restoration, but if an item is deemed non-restorable, we provide thorough documentation with photos for insurance claims. We'll explain why restoration isn't possible and help you understand your options. Transparency and honesty are part of our commitment to you.

With the utmost care. We specialize in heirloom textile restoration and antique textile restoration, applying delicate, low-impact cleaning methods. We also work closely with you to understand the historical or sentimental value of each item to ensure it receives the proper attention.

During a contents pack-out, we:

  • Document and inventory each textile item using barcoding
  • Photograph the condition of each piece before transport
  • Carefully pack your items for secure transit to our restoration facility
  • Keep you informed throughout the process

Once restored, your items are returned in protective packaging and ready for use.

Yes. We have experience working directly with major insurance carriers. Our team can assist with:

  • Itemized digital inventories
  • Restoration cost estimates
  • “Non-restorable” documentation

This reduces stress and improves the likelihood of a smooth, quick claim approval.

Absolutely. We use ozone chambers, thermal fogging, and hydroxyl treatment to neutralize odors and remove smoke and soot particles. We’re experts at textile cleaning after fire damage, helping to eliminate stubborn smoke odors from clothes, shoes, and household fabrics.

We recommend:

  • Removing any valuables, jewelry, or important documents from textile storage
  • Separating items that are of high sentimental value and pointing them out to our team
  • Not attempting to clean soot or mold-damaged items yourself, as improper methods may cause permanent damage
     

Yes. We provide mold spore remediation and restoration services for textiles that have been contaminated by mold due to water damage or high humidity. Our cleaning techniques remove both visible mold and hidden spores, ensuring safe and usable textiles.

Yes, in most cases. Our leather restoration and suede treatment processes use pH-balanced conditioners, color rebalancing, and moisture control to restore softness, flexibility, and appearance. Restoration success depends on the extent of damage, but our results often exceed expectations.

Yes. In cases of fire, flood, or storm damage, we offer emergency contents pack-out and restoration services to minimize long-term textile deterioration. Our quick response times make a critical difference in the restoration outcome.

CRDN Team Crouch understands that time is critical when it comes to electronics restoration. We typically respond within 24 hours of your call, and in many cases, we can offer same-day assessments depending on your location. A fast response reduces further damage and increases the likelihood of successful restoration.

We proudly serve multiple regions, including Texas (Houston, Galveston, Longview, Lufkin, Tyler), Louisiana (Shreveport), Tennessee (Memphis), Mississippi (Jackson), and Arkansas (Little Rock, Mt. Home). If you’re unsure whether we cover your area, give us a call — we’re happy to confirm and assist.

Yes, all CRDN Team Crouch technicians are certified in electronics restoration, electronic testing, and decontamination methods. They undergo rigorous training to stay current with industry standards, ensuring that your valuable electronics are in expert hands.

We restore a wide range of devices, including mobile devices, computers, hard drives, televisions, video game consoles, kitchen appliances, power tools, video and music discs, speakers, lamps, remote controls, printers, electronic instruments (like keyboards and guitars), and security systems. If you have a unique or high-value item, contact us for a personalized consultation.

Yes, CRDN Team Crouch stands behind our work. We offer warranties on many of our restoration services, covering the repaired functions and components. The warranty details vary by device and type of restoration, and we’re happy to explain the specific coverage during your service.

We assist you every step of the way. CRDN Team Crouch provides detailed reports, photos, and estimates to help you file an insurance claim. We can also communicate directly with your insurance adjuster to streamline the process and help ensure you receive fair coverage for restoration or replacement.

Please unplug all affected devices, remove any batteries if possible, and avoid turning the items on. Moving the electronics to a dry, safe location can also help minimize additional damage. We recommend you wait for our professional evaluation before attempting any cleaning or repairs yourself.

Restoration timelines vary depending on the type and extent of the damage. Minor water exposure may be resolved in a few days, while severe fire or flood damage may take one to two weeks. Our team will provide a clear estimate once we assess your items.

Yes! CRDN Team Crouch offers data recovery services as part of our hard drive restoration process. We use specialized equipment to extract files and restore functionality when possible. Keep in mind that data recovery success depends on the level of damage, but we have an excellent track record.

We utilize a portable testing cart to perform on-site diagnostics for large or sensitive equipment. This allows us to quickly assess the condition of your electronics and determine the best course of action without removing everything from your property.

Absolutely. Whether you’re a homeowner with damaged personal devices or a business dealing with office equipment loss, CRDN Team Crouch provides customized solutions for both residential and commercial electronics restoration.

After restoration, all devices go through rigorous electronic testing to ensure they are safe and fully operational. We follow industry standards and use specialized tools to detect any lingering issues, giving you confidence that your electronics are safe to use again.

We aim to respond to all inquiries within 24 hours, and for urgent or emergency cases (such as fire or flood damage), we offer priority service. Our fast response helps minimize further damage and ensures that your restoration project gets started as quickly as possible.

CRDN Team Crouch proudly serves a wide region, including Texas (Houston, Galveston, Longview, Lufkin, Tyler), Louisiana (Shreveport), Tennessee (Memphis), Mississippi (Jackson), and Arkansas (Little Rock, Mt. Home). We’re equipped to handle both local and regional projects and can often arrange for pickup and delivery if needed.

Yes, our team consists of highly trained and certified art restoration specialists. We stay up-to-date on the latest restoration techniques, materials, and industry standards, ensuring that every piece is restored with exceptional care and precision.

Absolutely. CRDN Team Crouch stands behind the quality of our work with service warranties tailored to each restoration project. We’ll review warranty details with you at the start of the project so you know exactly what’s covered, giving you peace of mind throughout the process.

We restore a wide range of items, including paintings, photographs, sculptures, collectibles, memorabilia, murals, mosaics, dolls, wall hangings, fiber art, taxidermy, and more. Whether it’s modern or antique, sentimental or museum-quality, we have the expertise to handle it.

If it’s safe to do so, wrap delicate items in acid-free tissue paper or bubble wrap and place them in a sturdy box. Keep them in a climate-controlled area away from direct sunlight, heat, or humidity until we arrive. If the item is severely damaged, leave it in place, and our team will assess and pack it carefully upon arrival.

The timeline varies depending on the extent of the damage and the type of artwork. Simple photo restorations may take a few days, while large or complex projects like mural or antique restoration can take several weeks. We’ll provide a detailed estimate and timeline at the start of the project.

Yes! We have extensive experience working with insurance companies and adjusters. We can assist with damage assessments, detailed documentation, and restoration estimates, making the claims process smoother and less stressful for you.

Absolutely. We take great care in handling, transporting, and restoring all items. Our facilities are secure, climate-controlled, and equipped with advanced tools, ensuring that your artwork is protected at every stage of the process.

Costs vary depending on the type of item, the extent of the damage, and the restoration methods required. We offer consultations and estimates, so you’ll have a clear understanding of pricing before any work begins.

CRDN Team Crouch combines deep expertise, certified specialists, a wide range of services, and a compassionate, customer-focused approach. With years of experience across the South and a reputation for excellence, we treat every project—big or small—as if it were our own.

Proudly Offering Services Throughout Texas, Tennessee, Mississippi, Arkansas

Fire, Water, & Storm Contents Restoration

CRDN Team Crouch restoration experts work quickly and diligently and even provide onsite services to get your home or business’s contents back to their pre-loss condition quickly. We carefully assess each situation, provide the necessary testing, and supply expert textile, electronics, and art restoration services.

24/7 Emergency Response - (903) 793-0560